If you are not 100% satisfied with your purchase you can exchange any product for an item of equal or lesser value. No Refunds will be provided. All items are final sale and sold as is. Once your item is processed... you will receive a separate email including your tracking number via USPS. It may take up to (2) weeks for some items to be shipped, due to high order of hand painted request. Please be patient as we are working on this.